Returns & refunds
We understand there will be occasions where you may be sent an incorrect item or the goods sent may be faulty. We stand by the products we sell and will gladly refund your purchase or replace the goods subject to the provisions of our Returns Policy. If you encounter a problem with a product, please contact the store that shipped the order (detailed on your copy of the invoice) or call us on 0800 088 144. We will arrange to pick up the item if it was our error and return it to the originating store. Faulty Goods - If you receive a product that appears faulty at time of delivery, subject to the nature of the fault and inspection by the store that dispatched your order, the store will arrange the replacement, repair or a refund for the item.